Neuro-Linguistic Programming for Customer Service Excellence (May 2010)

XZTLY! What happened!

A two days 'Neurolinguistic Programming for PR & Customer Service' Training was held at The Santubong Kuching Resort on the 16th & 17th May 2010 for the resort's senior management team. The training started at 9am and ended at 5.30pm daily.The training was conducted by speaker Fadzli Yusoff & was assisted by the staff of XZTLY!

The program consisted of 50% theory and 50% practical which includes outlines on how to deal with difficult people, stress management, decision making 7 using techniques of NLP to create relationships. The overall feedback was very positive and the participants especially enjoyed the practical side of the training as they are able to learn new things and be more involved.